Privacy Policy

1. Introduction & Scope

Ergon Rv Services LLC — the developer and operator of this website — is committed to protecting the privacy of every visitor, client, and business partner who interacts with our digital platforms. This Privacy Policy explains in plain language exactly what information we collect, why we collect it, how we use it, whom we share it with, and what rights you have regarding your personal data. We have designed our data practices to comply with applicable privacy laws in the United States — including the California Consumer Privacy Act where relevant — as well as the General Data Protection Regulation for clients and visitors located in the European Economic Area and the United Kingdom.

By accessing ergonrv.lat or using any of our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, you should discontinue use of our website and services immediately. We reserve the right to update this policy at any time; material changes will be communicated via a prominent notice on our website or by direct email where appropriate.

2. About Ergon Rv Services LLC

Ergon Rv Services LLC is a computer systems design and related services company registered in the United States, with its principal place of business at 5170 Eclipse Dr, Bozeman, Montana 59715-7705. We specialize in systems architecture, cloud infrastructure engineering, data pipeline design, cybersecurity consulting, and DevOps automation. Our clients range from early-stage technology startups to established enterprises across North America and Europe.

For the purposes of applicable data protection laws, Ergon Rv Services LLC acts as a data controller for personal information collected through our website, direct client engagements, and marketing communications. For data processed on behalf of our clients through managed infrastructure and systems integration services, we act as a data processor under strict contractual terms defined in each client agreement.

3. Information We Collect

We collect information in three broad categories. Each category is collected for specific, legitimate business purposes and is retained only as long as necessary.

3.1 Information You Provide Directly

When you fill out a contact form, send us an email at info@ergonrv.lat, subscribe to communications, request a consultation, or engage us for services, you may provide us with personal information including but not limited to: your full name, company name and job title, email address, telephone number, physical or billing address, project requirements and technical specifications, and any other information you choose to include in your correspondence. This information is collected with your explicit consent and is used solely to respond to your inquiry, provide the services you have requested, and manage our client relationship with you.

3.2 Information Collected Automatically

When you visit our website, our systems automatically log certain technical information through standard server logs and lightweight analytics. This includes your IP address, browser type and version, operating system, referring URL and exit pages, date and time stamps of your visit, pages viewed, time spent on each page, and general geographic region derived from your IP address. We do not use this information to identify individual visitors; it is aggregated and used exclusively for website performance monitoring, security threat detection, and understanding broad usage patterns that help us improve our content and navigation structure.

3.3 Cookies and Similar Technologies

Our website uses a minimal set of cookies and similar tracking technologies. These fall into two categories: essential cookies that are strictly necessary for the website to function — such as maintaining session state for form submissions and preserving your cookie consent preferences — and performance cookies that help us understand aggregate visitor behavior so we can optimize page load times and content layout. We do not deploy advertising cookies, third-party tracking pixels, social media plugins that set cookies, or any form of cross-site tracking. You can control and delete cookies through your browser settings at any time; however, disabling essential cookies may affect certain website functionality.

4. How We Use Your Information

Every use of your personal data is tied to a specific lawful purpose. We do not engage in speculative data collection — if we do not have a clear and legitimate reason to process a piece of information, we do not collect it in the first place. The following table of purposes is exhaustive:

4.1 Service Delivery

Your contact details, project requirements, and technical specifications are used to deliver the computer systems design, consulting, and implementation services you have engaged us for. This includes creating project proposals and statements of work, communicating project milestones and deliverables, managing access to development and staging environments, and providing ongoing technical support and maintenance.

4.2 Communication

We use your email address and phone number to respond to inquiries you have submitted, send service-related notifications such as project updates or scheduled maintenance announcements, deliver invoices and contractual documentation, and communicate changes to our policies or terms of service. We do not send unsolicited marketing communications. Any newsletters or promotional emails we may offer in the future will be strictly opt-in, with a clear unsubscribe link in every message.

4.3 Website Improvement

Aggregated analytics data — never linked to individual identities — helps us understand which pages are most useful to visitors, identify navigation friction points, monitor site performance and availability, and guide decisions about content updates and feature additions. This data is processed in de-identified form and cannot be traced back to any individual.

4.4 Legal & Security

We may process personal information as necessary to comply with applicable laws and regulations, respond to lawful requests from public authorities, enforce our Terms of Service, protect the rights and safety of Ergon Rv Services LLC and its personnel, detect and prevent fraud or security incidents, and defend against legal claims. In such cases, processing is limited to what is strictly required for the specific legal or security purpose.

5. Legal Basis for Processing

The legal foundation for our data processing activities depends on your location and the nature of the interaction. For visitors and clients in the European Economic Area and the United Kingdom, we rely on the following lawful bases under Article 6 of the GDPR: contractual necessity when processing is required to perform a contract with you or to take pre-contractual steps at your request; legitimate interests when we process data for purposes such as website security, fraud prevention, and service improvement — always balanced against your rights and freedoms; legal obligation when processing is necessary to comply with applicable law; and consent when you have given clear, affirmative permission for a specific processing purpose, such as subscribing to a newsletter.

For clients in the United States, our data practices comply with applicable federal and state laws including — where jurisdictionally relevant — the California Consumer Privacy Act. Any data processing beyond what is strictly necessary for service delivery is conducted on the basis of implied or explicit consent, depending on the sensitivity of the information involved.

6. Data Sharing & Third Parties

We do not sell, rent, trade, or otherwise monetize your personal information. Data sharing is limited to the following carefully vetted scenarios, each governed by contractual obligations that enforce privacy protections at least as stringent as those in this policy.

6.1 Service Providers

We engage a limited number of third-party service providers who assist in operating our business and delivering services to you. These may include cloud hosting and infrastructure providers who host our website and internal systems, email and communication platforms that facilitate client correspondence, payment processors for invoicing and billing, and analytics services that provide de-identified website usage data. Each service provider is contractually bound to process data only on our documented instructions, implement appropriate security measures, and refrain from using your data for their own purposes.

6.2 Legal Disclosure

We may disclose information if required by law — such as in response to a subpoena, court order, or lawful request from a government agency — or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others, to investigate fraud, or to respond to a government request. In any such case, we will — where legally permissible — notify you of the disclosure and the circumstances prompting it.

6.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of all or a substantial portion of our assets, your personal information may be among the transferred assets. We will notify you via email and a prominent notice on our website before your data is transferred and becomes subject to a different privacy policy. Any acquirer will be required to honor the commitments in this policy unless you provide affirmative consent to new terms.

7. International Data Transfers

Ergon Rv Services LLC is headquartered in the United States. If you are located outside the United States — including within the European Economic Area, the United Kingdom, Switzerland, or any other jurisdiction — please be aware that your personal information may be transferred to, stored, and processed on servers located in the United States. We take appropriate safeguards to ensure that such transfers comply with applicable data protection laws. For transfers from the EEA, UK, or Switzerland, we rely on: adequacy decisions adopted by the relevant regulatory authorities where applicable; and Standard Contractual Clauses approved by the European Commission, supplemented by additional technical and organizational measures where necessary.

By providing your personal information to us, you acknowledge and consent to this transfer, storage, and processing in accordance with the terms described in this Privacy Policy.

8. Data Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Our retention periods are governed by the following principles:

• Client project data — retained for the duration of the client relationship plus seven years following project completion, to comply with tax, accounting, and contractual obligations.
• Inquiry and correspondence records — retained for two years from the date of last communication, after which they are securely deleted unless a client relationship is established.
• Website analytics data — aggregated and retained in de-identified form for up to twenty-six months. Individual session logs are deleted after thirty days.
• Cookie consent records — retained for twelve months to maintain a record of your preferences.
• Legal hold records — retained indefinitely if subject to a legal hold or preservation order, until the hold is lifted by the relevant authority.

At the end of the applicable retention period, personal data is either irreversibly anonymized — meaning it can no longer be associated with any individual — or securely deleted using industry-standard data destruction methods. Paper records are shredded; digital records are overwritten and purged from all active and backup systems.

9. Data Security

We implement and maintain a comprehensive set of administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures are continuously reviewed and updated to address evolving threats and industry best practices.

Our security framework includes: encryption of data in transit using TLS 1.3 across all public-facing endpoints and internal service communications; encryption of data at rest using AES-256 for stored client data, configuration files, and backups; strict access controls enforcing the principle of least privilege, with role-based access, multi-factor authentication, and quarterly access reviews; network-level protections including firewalls, intrusion detection and prevention systems, DDoS mitigation, and zero-trust segmentation of internal networks; secure development practices encompassing code reviews, dependency scanning, and regular penetration testing; and an incident response plan that defines procedures for detecting, containing, investigating, and notifying affected parties of any data breach in accordance with applicable legal timelines.

While we employ industry-leading security measures, no method of electronic storage or transmission over the internet is one hundred percent secure. We cannot guarantee absolute security, but we are committed to responding swiftly and transparently to any security incident that may affect your data.

10. Your Rights & Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information. We will respond to all verified requests within the timeframes required by applicable law — typically thirty calendar days, with the possibility of a thirty-day extension for complex requests.

10.1 Right to Access

You have the right to request confirmation of whether we process your personal data and, if so, to obtain a copy of that data — free of charge for the first request in any twelve-month period. The copy will be provided in a structured, commonly used, machine-readable format, typically JSON or CSV.

10.2 Right to Rectification

If you believe that any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it. We will promptly update our records upon verifying the accuracy of the information you provide.

10.3 Right to Erasure

In certain circumstances — such as when the data is no longer necessary for the purpose for which it was collected, when you withdraw consent and there is no other legal basis for processing, or when you object to processing and there are no overriding legitimate grounds — you have the right to request deletion of your personal data. We will comply unless retention is required by law or necessary for the establishment, exercise, or defense of legal claims.

10.4 Right to Restrict Processing

You may request that we restrict the processing of your personal data in specific situations: while we verify the accuracy of data you have contested; when processing is unlawful and you prefer restriction to erasure; when we no longer need the data but you require it for legal claims; or while we evaluate whether our legitimate grounds override your objection to processing.

10.5 Right to Data Portability

For data you have provided to us and which is processed by automated means on the basis of consent or contractual necessity, you have the right to receive that data in a structured, commonly used, machine-readable format and to transmit it directly to another data controller where technically feasible.

10.6 Right to Object

You have the right to object to processing of your personal data based on legitimate interests, including profiling. Upon receiving your objection, we will cease processing unless we demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or unless the processing is necessary for legal claims.

10.7 Rights Under the CCPA

If you are a California resident, you have additional rights under the California Consumer Privacy Act: the right to know what personal information we collect, use, disclose, and sell — noting that we do not sell personal information; the right to request deletion of personal information we have collected from you, subject to certain exceptions; and the right to non-discrimination for exercising any of your CCPA rights — meaning we will not deny services, charge different prices, or provide a different level of service because you exercised a privacy right.

10.8 Exercising Your Rights

To exercise any of the rights described above, please contact us using the details in Section 12. We may need to verify your identity before processing your request, which may involve confirming details you have previously provided to us or — for sensitive requests — providing government-issued identification. We will not discriminate against you for exercising any of your privacy rights.

11. Children's Privacy

Our website and services are not directed at, and are not intended for use by, individuals under the age of sixteen. We do not knowingly collect, use, or disclose personal information from anyone under sixteen years of age. If we become aware that we have inadvertently collected personal data from a child under sixteen without verifiable parental consent, we will take immediate steps to delete that information from our systems. If you believe we may have collected information from a child under sixteen, please contact us immediately using the contact details in Section 12.

12. Contact & Complaints

If you have questions, concerns, or complaints about this Privacy Policy or our data practices, we encourage you to contact us first so that we may address your concerns directly. You also have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction. For individuals in the United Kingdom, this is the Information Commissioner's Office. For individuals in the European Economic Area, this is the data protection authority in your country of residence. For California residents, you may contact the California Attorney General's Office.

13. Policy Updates

We review this Privacy Policy at least annually and update it as necessary to reflect changes in our data practices, legal obligations, or operational requirements. When we make material changes, we will post a prominent notice on our website at least thirty days before the changes take effect and — where we have your contact information and the changes are significant — notify you directly via email. The date at the top of this page indicates when the policy was last revised. Your continued use of our website and services after any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

Archived versions of this Privacy Policy are available upon request. If a change materially and adversely affects your rights, we will seek your explicit consent before applying the new terms to your data.